When I had complained, he actual said he was well aware of this and charged the previous customer $250 on two separate occasions and then had the audacity to complain how a "$60,000" vehicle is ruined and that he had to explain the situation to the customer's mother about his annoyance. After taking over 35 minutes to do something that should have only taken a few minutes, this rude man had the gawl to put me in a loaner vehicle that reeked like Marijuana. Simmons told him to just get me into a loaner vehicle. This incompetent moron said that I don't need a loaner and told me to wait and inconvenience me even further. Simmons said there was a glitch in the Volvo Valet system and had the arrogant service advisor seated next to him schedule my loaner vehicle which should have already been done and dropped off at my residence. Simmons immediately took over and not a single employee offered any empathy whatsoever about my ordeal and inconvenience. As soon as I got to the service department, I politely explained the situation to the young lady who had greeted me. After leaving four voice-mails with no response, I decided to drive 45 minutes to the dealership since I had made arrangements for this appointment three months in advance and cleared my hectic schedule. When they didn't show up as scheduled, I contacted the dealership and was transferred to the service department where my call went to voice-mail. I had scheduled Volvo Valet to pick-up my vehicle at 2:30pm on the 21st and received numerous reminders from the service department. I had scheduled the most horrible and despicable experience with Jason Simmons and the entire service staff that was on duty December 21st and 22nd. I had the most horrible and despicable experience with Jason Simmons and the entire service staff that was on duty December 21st and 22nd. Giving this dealership one star is being generous.
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